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Field Service Coordinator

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Location
Indianapolis, IN
Job Type
Contract
Date
Nov 08, 2018
Job ID
2638619
Field Service Coordinator (6 month contract)
Indianapolis, IN
 
To apply, please email your resume to jen.estes@elwoodprofessional.com

Company Profile:
  • Manufactures and markets products that simplify, automate, and innovate complex biomedical testing
  • Company services two segments: Diagnostics and Life Sciences
  • Produces information used by physicians to diagnose disease, make treatment decisions, and monitor patients
  • Use research instruments to study complex biological problems including causes of disease and potential new therapies or drugs
 
What This Company Offers You:
  • Standard medical, dental, and vision insurance
  • Holiday paid when eligibility requirements met
  • Working hours: 10am-7pm
 
The Role You Will Play: Field Service Coordinator
  • Ensures that critical equipment in hospitals, doctor's offices, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner
  • Support the service organization and company customers
  • Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes
  • Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day
  • Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists
  • Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required
  • Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities
  • Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support
  • Assist with the closure of service jobs as needed in order to invoice customers timely
  • Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria
  • Adhere to compliance requirements at all times
 
Background Profile: Field Service Coordinator
  • High School Degree or equivalent with 4+ years relevant experience - OR - Bachelor’s Degree
  • Experience as a Dispatcher or in Customer Service/Call Center environment strongly preferred
  • A “Do It Now” mindset coupled with a strong sense of accountability
  • Familiarity with standard Computer Administrative Tools (Windows, MS Office)
  • Knowledge of Oracle is preferred, but not required
  • Proven ability to thrive in a fast paced, ever changing team environment
  • Excellent communication skills to include proven professional, conflict management, and persuasion skills
  • Must possess strong problem solving skills
  • Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks

To apply to this position, please send your resume to jen.estes@elwoodprofessional.com. 

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