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Customer Support Coordinator

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Indianapolis, IN
Job Type
Nov 08, 2018
Job ID
Customer Support Coordinator (6 month contract)
Indianapolis, IN
To apply, please email resume to

Company Profile:
  • Manufactures and markets products that simplify, automate, and innovate complex biomedical testing
  • Company services two segments: Diagnostics and Life Sciences
  • Produces information used by physicians to diagnose disease, make treatment decisions, and monitor patients
  • Use research instruments to study complex biological problems including causes of disease and potential new therapies or drugs
What This Company Offers You:
  • Standard medical, dental, and vision insurance
  • Holiday paid when eligibility requirements met
  • Flexible shift (either 9am-6pm or 11am-8pm)
The Role You Will Play: Customer Support Coordinator
  • Serves customers by providing product information, handling incoming customer phone calls, processing orders and resolving order management issues
  • Provide efficient and timely response and resolution to all customer requests
  • Analyze, review, and process customer requests for return authorization and credits
  • Maintain effective communication with customers to ensure accurate billing and shipments
  • Contributes to team effort by accomplishing related results as needed
  • Assigned specific offline projects and daily operations activities
  • Applies knowledge and skill to complete a wide range of tasks
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
Background Profile: Customer Support Coordinator
  • High School Diploma completed
  • 2-3 years’ of experience in Customer Service
  • Knowledge of Oracle is a plus
  • Strong computer skills with Microsoft Office (Outlook, Word, and Excel)
  • Must be a self-starter and willing to take the initiative to respond to and/or address challenging situations
  • Have great interpersonal skills to manage customer issues, build relationships and cooperation with our customers as well as within other departments
  • Have the ability to multitask, learn new job requirements/functions and thrive in a highly metric driven environment
  • Excited to learn and grow with the position and responsibilities assigned.  The team is dynamic and the environment is fast paced 
  • Must be results oriented, accepts responsibility for individual performance, works independently, and focuses on providing excellent results
To apply, please email resume to

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