Find a job

Customer Support Coordinator

Twitter Facebook
Location
Indianapolis, IN
Job Type
Contract
Date
Nov 08, 2018
Job ID
2638854
Customer Support Coordinator (6 month contract)
Indianapolis, IN
 
To apply, please email resume to jen.estes@elwoodprofessional.com

Company Profile:
  • Manufactures and markets products that simplify, automate, and innovate complex biomedical testing
  • Company services two segments: Diagnostics and Life Sciences
  • Produces information used by physicians to diagnose disease, make treatment decisions, and monitor patients
  • Use research instruments to study complex biological problems including causes of disease and potential new therapies or drugs
 
What This Company Offers You:
  • Standard medical, dental, and vision insurance
  • Holiday paid when eligibility requirements met
  • Flexible shift (either 9am-6pm or 11am-8pm)
 
The Role You Will Play: Customer Support Coordinator
  • Serves customers by providing product information, handling incoming customer phone calls, processing orders and resolving order management issues
  • Provide efficient and timely response and resolution to all customer requests
  • Analyze, review, and process customer requests for return authorization and credits
  • Maintain effective communication with customers to ensure accurate billing and shipments
  • Contributes to team effort by accomplishing related results as needed
  • Assigned specific offline projects and daily operations activities
  • Applies knowledge and skill to complete a wide range of tasks
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
 
Background Profile: Customer Support Coordinator
  • High School Diploma completed
  • 2-3 years’ of experience in Customer Service
  • Knowledge of Oracle is a plus
  • Strong computer skills with Microsoft Office (Outlook, Word, and Excel)
  • Must be a self-starter and willing to take the initiative to respond to and/or address challenging situations
  • Have great interpersonal skills to manage customer issues, build relationships and cooperation with our customers as well as within other departments
  • Have the ability to multitask, learn new job requirements/functions and thrive in a highly metric driven environment
  • Excited to learn and grow with the position and responsibilities assigned.  The team is dynamic and the environment is fast paced 
  • Must be results oriented, accepts responsibility for individual performance, works independently, and focuses on providing excellent results
To apply, please email resume to jen.estes@elwoodprofessional.com

Terms of Use    |    Accessibility    |    Privacy    |    ElwoodStaffing.com