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Office Assistant (default claims specialist)

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Westfield, IN
Job Type
Temp To Perm
Jun 12, 2019
Job ID
Office Assistant (default claims specialist)
Westfield, Indiana
$16-$18 per hour DOE
Mon-Thurs: 7am to 5pm, Fri: 7am to 11am or 8am to 12pm (40 hour work week)
Temp to Perm
  • Healthy financial services company in residential real estate transactions
  • Well-established, growing company
  • Energetic, fast paced environment
  • Collaborative, team-based working environment
THE ROLE YOU WILL PLAY: Office Assistant (default claims specialist)
Responsible for preparing, filing, and following up on all FHA, VA, USDA, PMI, and investor claims timely and accurately according to insurer/investor guidelines. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

  • Prepare and file all FHA, VA, PMI, and investor claims timely and accurately according to investor/insurer/CMS guidelines and requirements.
  • Review, follow-up, and ensure the timely and accurate completion of all regular scheduled steps including outstanding/late steps in the foreclosure tracking templates pertaining to claims/post foreclosure sale activities on a daily basis.
  • Maintain updates in Fiserv and input the completion date on the date the action occurs.
  • Obtain approval and modify the scheduled date to a date in the future when a step in the process cannot be completed.
  • Perform routine follow-up on a daily basis.
  • Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes.
  • Keep Team Lead and Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments, FHA re-conveyance, FHA offsets, delays in getting properties in conveyance condition, and title problems resulting in title denial.
  • Ensure all claim documents are imaged timely.
  • Continue to learn new skills and expand job knowledge to better perform assigned duties.
BACKGROUND PROFILE:  Office Assistant (default claims specialist)
  • Office, administrative experience (legal and/or accounting experience is a plus)
  • Attention to detail
  • Microsoft Word, Excel and Outlook skills (Must be comfortable with Excel, sum functions some formulas etc.)
  • Moderate understanding of the foreclosure and claims process
  • Ability to prioritize work in order to meet strict deadlines
  • Strong typing skills
  • Must have high school diploma/GED
To apply please send resume to

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